Subscription Basic Guidelines
The main aim of subscription is to offer customers the convenience knowing their orders will arrive on time on a week of their choice. Additionally, we are glad to inform there is also flexibility in changing their orders anytime in which they are able to customize it in any way they want.
We are certain that it will make most, if not all pet owners and pet parents happy with this added convenience. And also not forgetting the massive discount given to you when you subscribe with us!!
Customers MUST create an account to access the Manage Subscription Function.
Payment Option for the Subscription is only by Credit Card/Debit Card through Stripe.
Customers will only be charge monthly or as per their interval/frequency of their orders.
Delivery Interval ( Deliver every )
Set The “Delivery Every“ to your choice of interval/frequency .
Eg. If you choose Delivery Every 4 weeks, We will send your order every 4 weeks.
Subscription Length ( Subscription Length (# of shipments): )
This refers to the the number of times we will send your order as per your chosen interval/frequency.
Eg. If you choose 3 Shipments, and Delivery every 4 weeks, We will send your order every 4 weeks for a total of number of 3 Shipments (3 times every 4 weeks)
For the Ongoing Shipment Option, there is NO Limit to the number of shipments, it will trigger till the customer cancel the Subscription Order manually in the Manage Subscription Page.
Select Delivery Frequency
Select No. Of Shipments
This Menu allows customers with Subscription to change Frequency of orders and etc.
Eg. Delivery Every 4 weeks to Delivery Every 3 weeks
Or to push back the orders
Eg. Delivery every 4 weeks to Delivery Every 5 weeks. etc.
Changing Order Frequency
In the “ Manage “ Tab, it allows the customer the flexibility to Add Products to the subscription, Swap Products, Swap Flavors, Change the Quantity and Etc.
Swap Products Mid Subscription
Option to Skip Orders & View Upcoming Orders
Changing the Product Quantity
Any further queries, feel free to send us a message.